Frequently Asked Questions
Will You Deliver to My Area?
Backyard Amusements delivers free of charge on orders of at least $100.00 to areas within a 25-mile radius of our warehouse. (4540 Printers Court, White Plains, MD, 20695) If your location is outside of our free delivery radius, a Travel Fee will be applied, and an increased order minimum may apply.
Does Backyard Amusements, LLC have insurance?
Absolutely! We are happy to provide a copy of our insurance binder upon request. Although some of our competitors choose to operate without insurance we are covered which means you are covered! Proof of Insurance can be provided at no additional cost; however, Additional Insured Certificates are additional.
**DID YOU KNOW???**
Most States and Municipalities require amusement companies to carry insurance and be registered in order to provide equipment/entertainment for a Public/Large Event. A Public Event/Large Event is defined as any event outside of a private home birthday party/celebration. Operating outside of your State or Municipality's laws can result in your event being shut down, expensive fines, or prison time.
How Do I Make a Reservation?
You can make your reservation through our online booking system at www.BackyardAmusements.com or by calling our office at (301) 375-8892 during normal business hours. Inquiries can also be made by sending an email to Info@BackyardAmusements.com.
What is the Difference Between Actual Size and Setup Area?
Actual Size – The exact size of the equipment without ground anchors, blowers etc.
Setup Area – The amount of space your driver will need in order to setup the equipment including ground anchors, blowers etc.
How Do I Prepare for My Rental?
Prior to your event date please take the time to ensure your setup area is:
- Free from animal feces
- Free from debris natural and unnatural
- Clear of any sharp objects, sticks, and/or branches
- Level without any steep inclines, declines, holes or dips
We strongly suggest measuring and clearing your setup area(s) to the above guidelines to avoid a Truck Turn Around Fee/Deposit Forfeiture.
Typical delivery time frames assigned are:
- 8:00 am – 12:00 noon
- 9:00 pm – 1:00 pm
- 10:00 am – 2:00 pm
On your event date please ensure you are available via the telephone number(s) you have provided. Your driver will contact you 20 – 30 minutes prior to their arrival.
When the driver arrives at your home, they will call you a second time to inform you of their arrival. If the driver cannot reach you via telephone after 15 minutes, the driver will continue their delivery route.
In the event you miss delivery you will need to contact our office at (301)375-8892 to reschedule your delivery (accommodating redelivery is based off of truck’s delivery schedule). A Truck Turn Around Fee (of at least $50.00) may be assessed and/or your deposit may be forfeited.
At the time of your delivery, an adult aged 18 years or older is required to be present, this individual will instruct the driver on where to setup the rental equipment.
Prior to your driver setting up any equipment, your final payment must be remitted by contacting our office or by clicking the link on your Customer Receipt that says, “Click Here to View and/or Pay your Balance”.
After being instructed on where to setup the equipment your driver will not move the equipment to another area. In order to have equipment moved you will need to contact the office and an additional fee for movement of the inflatable will be assessed.
A standard (3 prong) 110 outlet within 100’ of the setup area is required for operation. For the number of outlets your setup requires contact our office or look at the description of your item(s). The designated outlet(s) should be for the sole use of the equipment, to avoid tripping your event location’s circuit breaker. Generators are available for rent at $85.00 each (if reserved prior to your event date) if you do not have adequate electrical access/power. Power issues are considered the Customer’s responsibility if a generator is not reserved. Your driver will allow you 15 minutes to resolve any power issues. If the power issue has not been resolved after the 15-minute period, you have the option to:
- Keep the inflatable and resolve any power issues; however, the driver will continue in their delivery route
- Your driver will anchor the inflatable to the ground and proceed in their delivery route
- If the power issue persists you may call our office and see if a delivery can be arranged for a generator at $100.00. (An additional Travel Fee may be applied)
- Reschedule your event for another date; however, a Truck Turn Around Fee of at least $50.00 will be applied
Some most of our equipment require ground anchors (ground stakes or sandbags). Ground stakes can penetrate the ground 18” – 32”. If you have an underground water sprinkler system or lines, we suggest opting for sandbags ($3.00 each). In the event you would not like to use sandbags to anchor the equipment and you have a underground water sprinkler system you will be required to sign the “Sprinkler Waiver Form” releasing Backyard Amusements from any damages that may occur to your underground water sprinkler system.
All of the inflatables located under our “Bounce House” tab require 8 sandbags. Other inflatable equipment varies and for a correct sandbag count please contact our office at (301) 375-8892.
Can You Setup Indoors?
Yes, a gymnasium, coliseum, or firehouse is a great place to setup an inflatable, especially during the winter months or during inclement weather. Some equipment such as our Trackless Train, and the BYA Game Truck is for outdoor use only.
Can You Set Up at A Public Park?
Yes, we can deliver equipment to a public park. It is the Customer’s responsibility to ensure the Park allows inflatables or the equipment ordered and that they acquire all necessary permitting for park. Backyard Amusements can provide Additional Insured Certificates upon request for an additional charge of $35.00. On your request for the Additional Insured Certificate you must include the following information:
- Company’s Name
- Company Representative’s Name
- Mailing Address
**Please note** Additional Insured Certificate do not cover private home/residential owners during personal events.
Do You Require A Deposit?
Yes, a minimum deposit of $50.00 is required to reserved equipment on invoices totaling less than $500.00. For invoices totaling $500.01 to $2,499.99 will be required to pay deposit of 25%. Order with an invoice total of more than $2,500.00 will be required to pay a deposit of at 30% of the cart total.
All deposits are final but are good for 12 months from the booking date.
What Is Your Cancellation Policy?
All deposits are final. However, your deposit is good for 12 months from your date of booking if you decide to cancel.
You are able to cancel your event by sending an email to cancel your delivery at least 4 hours prior to your DELIVERY TIME FRAME to Cancellations@BackyardAmusements.com.. (Email notification is the only way to send a cancellation notice)
Please ensure that your cancellation notice has been sent from your email address that we have on file and contains the following information:
- Event date
- Invoice Number
- Your first and last name
- Your telephone number
Someone from our office will contact you within 12 - 24 hours of your cancellation notice being sent, to assist you with rescheduling your event.
Backyard Amusements reserves the right to refuse any event that has the potential to cause damage to its equipment, staff, or during an event that may pose risk to others.
What Forms of Payment Do You Accept?
Backyard Amusements, LLC accepts Visa, MasterCard, Discover and American Express.
The balance of your rental is due prior to the setup of the equipment.
**All credit card payments over $1,000 will be assessed a 2.5% processing fee**
***We DO NOT accept personal checks as a form of payment***
Do I Have to Sign A Rental Agreement Prior To My Rental?
Yes, you must electronically sign the hold harmless binder and operator safety agreement prior to the delivery and setup of your equipment.
What Is Your Inclement Weather Policy?
Backyard Amusements reserves the right to cancel an event due to inclement weather. If Backyard Amusements has to cancel the daily event schedule due to inclement weather, we will contact you as soon as possible. Often times the cancelling of all events for the day due to weather is held off until the morning of. In regards, to cancelling your event due to inclement weather, Backyard Amusements Customer Service Representatives cannot predict or give advice on the weather forecast nor influence your decision to continue or cancel your event.
What do I do in the event that unexpected rain or high winds occur during our rental period?
In the event of inclement weather, deflate all inflatables, evacuate participants, and cease use of equipment until the inclement weather has passed.
Once the inclement weather has passed, check the equipment to ensure it has not been damaged and is safe to still use/operate. If you have rented an inflatable piece of equipment turn the blower on to inflate the inflatable. (The seams on the inflatable will bubble these are air bubbles not caused by cleaning solutions) After the inflatable has been inflated for 15 minutes dry the interior surface with a towel. (Vinyl is very slippery when wet) Once the interior surface is dry, the inflatable equipment can be utilized again.
If we have not answered or addressed any additional questions you may have please feel free to contact us at (301) 375-8892 or by sending us an email at Info@BackyardAmusements.com